Frequently Asked Questions

Q: Are there any upfront or out-of-pocket costs to lease my property?

• Nope! We cover all marketing and advertising while your property is vacant.
   
• Once leased, you pay 50% of the first month’s rent to cover marketing costs.
   

Q: How soon can you start managing my home?

• Immediately! All agreements are electronic. Once we have your keys, we launch marketing and get your property online ASAP.
   

Q: If my property is vacant, do I still pay a management fee?

• Not at all! Management fees are only earned when rent is collected.

Q: Can I set rules like “no pets” or “no smokers”?

• Yes, you can restrict pets or smoking, but service animals must always be allowed.
   
• We fully comply with the Fair Housing Act; you cannot deny tenants based on protected classes.
   

Q: Do I have input on my property once you start managing it?

• Absolutely! Some owners like full involvement, others prefer to “set it and forget it.”
   
• Our web portal gives 24/7 access to all property activity.
   

• We analyze comps, market trends, and neighborhood demand to price your property competitively.
   
• Rates are updated for renewals and turnover.
   

Q: How long will it take to lease my home?

• Usually within 30 days. Timing depends on property condition, market demand, season, and listing timing.
   

Q: How do you secure tenants?

• Professional photos and video.
   
• Listed on ~40 websites, the Las Vegas MLS, and our client database.
   
• Current and past tenants are notified automatically when a matching property becomes available.an answer to this item.

Q: Do I get account updates?

• Yes! Monthly statements show rent, income, repairs, and vendor payments.
   
• 24/7 access through your portal.
   

Q: When do I receive deposits and statements?

• ACH deposits and statements: by the 10th of each month.
   
• Check payments or third-party/IRA deposits: also by the 10th. 

Q: Do I need insurance on my property?

• Yes! Maintain your own coverage. We also provide tenants with renter’s insurance options.
   

Q: What if a tenant damages my property?

• Tenants are responsible for damages beyond normal wear and tear.
   
• Costs are deducted from the security deposit; small claims court can be used if damages exceed the deposit (rare).

Q: How much security deposit do you collect?

• Typically one month’s rent + $300 cleaning deposit.
   

Q: What if a tenant doesn’t pay rent on time?

• Rent due: 1st of the month | Late: 2nd
   
• If unpaid by the 5th, a 7-day notice is issued to start the eviction process if necessary.
   

Q: How often do you inspect the property?

• Annual walk-through at lease renewal and tenant move-out.
   
• Weekly inspections when vacant.
   
• Additional inspections upon request or if vendors notice unusual issues.
   

Q: What if tenants aren’t taking care of the property?

• Notices are issued to correct issues. Most HOA concerns are minor, like trash cans or landscaping.

Q: How are repairs handled, and what do they cost?

• Repair limits are set with the owner; approval required for anything above that unless it’s an emergency.
   
• Vendor invoices are included on your monthly statement.
   
• If your property has a home warranty, we can submit work orders directly.
   

Q: Can I use my own repair people?

• Yes, if they meet insurance and licensing requirements.
   
• Note: our vendors get discounted rates from volume work.

Q: What happens when a tenant gives notice to vacate?

• We provide a move-out checklist, perform a walk-through, and take photos.
   
• Back charges for repairs or cleaning are billed to the tenant.
   
• Everything is documented in your owner portal.
   

Normal Wear & Tear – natural aging from everyday use:

• Carpet/Floors: minor scuffs or fading
   
• Paint/Wallpaper: small nail holes, minor scuffs, sunlight fading
   
• Appliances: minor scratches or aging
   
• Plumbing: light faucet/fixture wear
   
• Windows/Doors: slight warping or paint chipping
   

Damages – caused by neglect, misuse, or accidents:

• Carpet/Floors: stains, burns, tears, water damage
   
• Paint/Wallpaper: large holes, torn wallpaper
   
• Appliances: broken or missing parts, malfunctions from misuse
   
• Plumbing: clogs or breaks from improper use
   
• Windows/Doors: broken glass, damaged frames
   
• Excessive Dirt/Cleaning Issues: mold, filth requiring professional cleaning
   

Vegas-Specific Factors:

• Hot, dry climate affects HVAC and surfaces
   
• Dust accumulation and sun damage are common
   
• High water use for pools/landscaping can impact plumbing